Shipping Policy

Shipping

Please note we request to have physical address for delivery as we are unable to deliver to P.O.Box or Postal Bags. Thank you for understanding. 

Is Shipping Free?

Yes, we offer Free Worldwide Shipping on any purchase except items which are offered at no cost. Free items will be charged with shipping at the checkout.  

We also offer Express Shipping at additional cost. Please contact us at contact@alexcollections.com for Express Shipping quote. 

Below are charges for Express Shipping in Australia

Region

Express Shipping Charges

VIC (Total items weight up to 5 kg)

A$20

Rest of Australia (Total items weight up to 5 kg)

A$25

Why My Order Is Being Shipped In Different Packages? 

If you have a multi-item order, each item may come in different package. The reason being each item may be shipped from a different international warehouse depending on fastest availability. If an item is popular and has bit of back order, we might ship your items at different times and in different packages to prevent holding up your order.

When Will I Receive My Order?

Orders are being shipped directly from our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can. We process orders on daily basis and forward that to our warehouses. Warehouse and shipping carrier processing times is between 3-5 business days. Due to popularity of our products and offers, please allow estimated time of 25-45 days for your orders to arrive for majority of countries. This time is impacted by some destination countries, distance of travelling and local customs authority. The time local custom authority takes is beyond our control and due to which above time is only estimates. 

Please note during festival seasons like Thanks Giving, Christmas, New Year, Chinese New Year etc. the shipping time will be longer than usual as there are high number of orders processed by warehouse. The processing time of shipping carrier and local customs authority are also impacted during above holiday seasons plus any local festivals.  

How Can I Track My Order?

Orders are processed on daily basis by us. Once the order has been processed by warehouse and redirected to our insured shipping carrier, you will receive an email with tracking number. Tracking number is alpha numeric, starting with two letters then numbers and ends with two letters. You can use this number as a tracking number in any of the below website to check the status of your consignment. 

  1. 17Track ( http://www.17track.net/en/ )     
  2. Australia Post (https://auspost.com.au/mypost/track/#/search)

What Happens If My Order Gets Stuck Or Lost In The Mail?

All our orders are sent with insured shipping and handling. If an order gets hold at customs, sent back or even lost in transit, we apologize! In case like this, we will send you a new package with quicker shipping and full tracking whenever possible. 

Will I Be Charged For Customs And Taxes?

Our Prices are displayed as Tax-Free in AUD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs are determines by your local customs office on arrival at its destination. Payment of these charges and taxes are your responsibility and will not be covered by us. Procedure conducted by customs office and also time taken by them is beyond our control. For further details of charges, please contact your local customs office. 

 

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